Dear Mr. Mark,
I want to thank you
very much for operating our 24-day China tour for my family. Thanks to
your help as well as your local operators in each city, all five of us
had a wonderful time and enjoyed a trip with minimal worries.
Right from the start,
I was impressed with your quick response to my initial requirement list.
I gave the same requirement list to a few different travel agents. Your
turn around time was the shortest and your proposal was the best,
satisfied most of the requirements, and was within budget.
I have to admit that
initially, I was quite nervous about booking the entire trip through
email and trusting someone whom I've never met. As time went on, with
every email, I gained more and more trust in you. Now that I've
completed the entire trip, I have no more reservations, and have only
praise for you. You have been very professional, responsible and
wonderful. The only regret I have is not being able to meet with you in
person while we were in Beijing.
During the 24-days, we
were received warmly by 8 different local operators. Every single guide
were fluent in English and was very knowledgeable. We had no trouble
understanding them, and we learnt a lot during our sight-seeing visits.
The drivers were very good and the vans were comfortable, especially the
van in Suzhou. We were particularly grateful to Ms.Yan in Suzhou, who
helped us arrange for the luggage service. Our luggage was promptly
picked up at the hotel, checked into the train, and arrived safely in
the next destination (Hangzhou) without any worries.
The sightseeing places
in each city were well chosen and we thoroughly enjoyed them. The
Yangtze River Cruise was another major success. Thank you for your
recommendation on picking MV President I over the many choices of cruise
ships. We were very happy with the decision. The itinerary of the cruise
was great. The staff on the cruise were friendly and wonderful. We were
also quite satisfied with the accommodation. Having a junior suite and
the next door cabin connected by a private balcony was a very clever way
to meet our requirements. We had a great time on the cruise. The Dam
Project was very impressive. We look forward to visiting the Yangtze
River again after the Dam is completed.
As with every trip,
unexpected things happen. I was impressed with how swiftly things got
resolved once the problems emerged. The first problem in our trip
started 10 days into our trip. The Yangtze River Cruise Ship was delayed
by fog and could not reach Chongqing in time for us to catch our flight
to Shanghai. I called Mr. Yu as soon as I found out, and within the next
couple hours, after exploring different flight alternatives, Mr. Yu and
the captain of the MV President I resolved the problem by specially
docking at a city about 1 hour bus-ride away from Chongqiing, to let us
off, while Mr. Yu sent our Chongqing guide to pick us up, and then drive
us to the airport. It was quite an adventure, but at every step of the
way, we were accompanied by representatives, first from the Cruise, and
then the local operator. Other than the time crunch which caused some
anxiety, everything went quite smoothly and we reached the airport with
ample time to spare. While waiting for the bus to arrive, we even
visited an old lady who lived by herself in a little house. It was very
interesting to see first-hand what live is like for a Chinese old lady,
and also to understand how the Yangtze Dam Project affected her live.
There were a few other
minor problems, and every single one was resolved very swiftly and
professionally. I have to thank you, Mr. Yu, for your being so
responsive and responsible.
The hotels that were
chosen were nicely located, especially in Bejing, Shanghai, Hangzhou,
and Guangzhou. We particularly enjoyed being able to walk to the
"walking streets" on the few evenings when we have free time in the
above mentioned cities. Walking around Westlake was, by far, the most
memorable of the walks on our own. In spite of being 4 star hotels, the
Prime Hotel in Shanghai and the Holiday Inn Golden Mile in Hong Kong
exceeded our expectations in terms of the services they provide as well
as their location. Holiday Inn also had a fast internet connection in
the room which made my husband very happy.
Food and cleanliness
was one of my major concerns because of the lengthy trip and young
children. The local guides were very aware of that and brought us to
very nice and safe restaurants. Except for a few minor tummy aches,
nobody got sick from the food. On the days when we have dinners/lunches
on our own, the guides gave excellent recommendations. One dinner we
thoroughly enjoyed on our own was in Hangzhou. We ate famous local
cuisine like Beggar's chicken, Longjing shrimp, Westlake fish in vinegar
gravy, etc... at Lou Wai Lou Restaurant, which was a short walk from our
hotel.
As you can see, Mr.
Yu, you did a wonderful job and we are very satisfied clients. I have
been telling my friends about my experience with you and I sincerely
hope that you will get more business from them should they decide to
visit China.
Thank you again.
Sincerely,
Marguerite P.
